Frequently Asked Questions
Everything you need to know about your Zencopter experience.
What is the typical shipping timeframe for drone orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
Do all Zencopter products come with a warranty?
Yes, all our electronic devices and drones include a 12-month limited manufacturer warranty that covers hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened electronics must be in original condition with all accessories included; a small restocking fee may apply to non-defective opened items.
Are your drones suitable for beginners?
Absolutely. We offer a range of 'Ready-to-Fly' (RTF) models specifically designed with stabilization sensors and obstacle avoidance to help new pilots learn safely.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.